Faqs

What is Checkturio?

Checkturio is a platform designed to simplify damage documentation for commercial vehicles. Using the mobile app, damages can be recorded efficiently, and comprehensive condition reports can be created. The web-based dashboard allows users to track both current and historical data at the fleet or individual vehicle level, ensuring an intuitive and streamlined documentation process.

Can I register with Checkturio as a private person?

Checkturio's offer is not available to private individuals.

Who can register with Checkturio?

Any company with a valid VAT ID can register with Checkturio.

Can I view existing damage to the vehicle in the app?

As soon as you have accessed the vehicle via the license plate, you can view the currently documented damage via the “Current damage” menu option. This allows you to get an accurate picture of the condition of the vehicle.

Can I mark damage as repaired?

Of course, damage can be marked as repaired (or in repair). This provides a better overview of the current state of a vehicle. The app also only shows damage that has not been repaired, i.e. that is currently still there. Marking is done simply by changing the status of the damage.</p>
Can I merge damage that was reported twice? <p>Damages that have been recorded multiple times can be brought together via report or damage and duplicates archived. If damage was wrongly merged, a duplicate can also be reactivated and the merge unconsolidated.

Can multiple employees use Checkturio?

Yes, employees can be invited to Checkturio by the administrator and can use the Checkturio service to the extent chosen by the administrator.</p>

How can I provide feedback on Checkturio's service?

We are very happy to receive feedback via email to feedback@checktur.io

How can I record a single damage with the app?

As soon as you have accessed the vehicle via the license plate, you can record a report on an individual damage using the “Add individual damage” menu option. After selecting the position, you can take one or more photos and mark the damage on one of the photos. You can then simply select a damage category and determine how critical the damage is.

How can I register vehicles?

The dashboard takes you to fleet management, where you can add multiple vehicles either via CSV upload or direct entry into a field. A template is provided for the CSV upload. The tool shows when duplicates or incorrect records have been entered. Individual vehicles can also be easily entered into the system via manual input. Here, too, we check for duplicates and incorrect data records.</p>

How can I see the damage to a vehicle?

The vehicle and damage overview allows you to easily access the vehicle, view individual damage reports, or go directly to a specific damage entry. The vehicle section provides an overview of all existing reports and documented damages. If you access a report, you can see all the damages documented within it. If you view a specific damage entry, you will find a detailed description of the damage.

How can I use Checkturio?

The Checkturio app is available for both Android and iOS and can be downloaded from the Google Play Store and the Apple App Store. The Checkturio dashboard can be accessed from any device with an internet connection via a web browser.

How do I generate a report on the vehicle's condition using the app?

Once you have accessed the vehicle using its license plate, you can create a condition report by selecting the "Add 360° Status Report" option. The report must include photos of at least all four corners of the vehicle before it can be saved. After selecting a position, you can take one or more photos and mark the damage directly on an image. You can then assign a damage category and assess its severity. This process must be repeated for all required positions.

I accidentally reported the same damage twice. What can I do?

The app detects potential duplicate claims and notifies the user accordingly. If a previously documented damage is reported again, dashboard users have the option to merge duplicate records and archive unnecessary entries, ensuring that each damage is only documented once.

I didn't receive a link to confirm my registration. What should I do?

It may take a few minutes for the confirmation email to arrive. Please check your spam or junk folder, as some email providers may filter it as spam.If you still haven’t received the email, you can contact our support team at help@checktur.io.

I forgot my login details. What should I do?

You can reset your password by clicking "Reset Password" on the login page. A reset link will be sent to your registered email address, allowing you to set a new password.

What features does the Checkturio app offer?

The Checkturio app enables users to:View current vehicle damagesRecord new damagesCreate detailed reports on a vehicle’s overall conditionFor both individual damage reports and full condition reports, users must provide photos and classify damages based on predefined categories. Vehicles can be found using their license plate number. The app also features automatic license plate recognition via the camera or manual entry.

What features does the dashboard offer?

The dashboard provides an overview of the current status of all registered vehicles. Over time, it tracks and compares historical data, including:The number of damages recordedThe number of reports createdThe number of repairs completedUsers can view detailed information on each vehicle, including report history and damage records. The dashboard also allows for damage comparison, merging duplicate entries, and marking repairs as completed. Additionally, users receive notifications about new reports and status changes through the notification center and email.

Who should I contact if I have questions or issues with the app or dashboard?

For any questions or technical issues related to the Checkturio app or dashboard, you can contact our support team at help@checktur.io.

Why do I need to register my vehicles?

Vehicles must be registered in Checkturio to enable damage inspections via the app. If a vehicle is not registered, it cannot be accessed through the app—either via automatic photo recognition or manual license plate entry.

Will I be notified about new reports or damage status updates?

Yes, the notification center provides updates on new reports, damage status changes, and vehicles that have not been checked for an extended period. Users can also choose to receive these notifications via email, which can be configured in the notification center settings.

The existing reporting does not capture all the vehicle information our company requires.

You can create a custom report using predefined checkpoints (questions) or design your own structure to meet your users' needs. Additionally, you can set automatic validation rules for responses to ensure data accuracy.

Frequent Asked Question

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